Resource Efficiency

Overview
Resource Efficiency (Capacity Planning) Global Lead - AI Data Service and Operations
Responsibilities
Capacity & Workforce Planning: Lead the end-to-end capacity planning process across ADSO, ensuring alignment with business forecasting principles and operational demands.
Process Design and Optimization: Design and refine planning workflows to improve forecasting accuracy and granularity, integrating best practices and continuous improvement methodologies.
Stakeholder Alignment: Partner closely with Lines of Business (LoBs) and cross-functional stakeholders to align capacity plans with business priorities, balancing quality, cost, and operational agility.
Reporting & Insights: Own the creation and governance of monthly reports to different requestors, delivering clear, auditable breakdowns of headcount and cost allocations, as well as relevant insights. Ensure data aligns with operational delivery, contractual commitments, and planning assumptions.
Resource Optimization: Develop and implement scalable frameworks to improve resource utilization, reduce operational inefficiencies, and drive productivity across internal and partner teams.
Data Governance & Systemization: Champion the systematic capture and centralization of planning data and actual data — including HC, cost, volume, AHT; ensure comprehensive, accurate, and version-controlled datasets, supported by strong governance, validation, and audit practices.
North Star Metric governance: Monitor these metrics regularly and develop actionable insights and interventions when performance deviates from target ranges. Drive accountability by integrating north star metrics into planning, reviews, and operational scorecards.
Qualifications
Minimum Qualifications: Experience in capacity planning, workforce management, operations strategy, or related roles (minimum 5 years), ideally within a high-volume, data-driven environment.
Team management: At least 3 years of team management experience, including leading, mentoring, and scaling high-performing, cross-functional teams; driving clarity of roles and OKRs; fostering accountability, collaboration, and operational excellence; ensuring strong team morale and engagement.
Strategic Thinking & Process Excellence: Proven ability to lead complex planning initiatives aligned with business strategy and operational execution; experience in developing efficient planning processes, tools, and governance mechanisms.
Data Governance & Analytical Expertise: Strong track record building data systems with high integrity, reliability, and auditability; strong quantitative and analytical skills for forecasting, scenario modeling, and performance improvement.
Stakeholder Management: Experience working with diverse teams and business functions to align planning activities with strategic goals.
Communication: Exceptional organizational and communication skills to convey plans and influence decision-making at all levels.
Financial Acumen: Deep understanding of HC cost structures, billing models, unit economics (e.g., CPC), and financial governance.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people authentically express themselves, discover and connect. Our diverse teams create value for communities and drive impact. We value curiosity, humility, and teamwork, and embrace challenges as opportunities to learn and innovate.
Join us to grow with great people and make meaningful breakthroughs for ourselves, our company, and our users.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and we strive to reflect the many communities we reach. We celebrate diversity and are committed to creating an environment that supports it.
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
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