This is an IT support group | Executive, Warranty
3 weeks ago
Company: Performance Motors Limited
Responsibilities:
Responsible for liaising with relevant departments on setting up and controlling proper warranty structures and procedures according to BMW guidelines.
Conduct internal warranty audits for all centers.
Conduct PEC claim audits for all centers.
Assist in external warranty audits conducted by BMW AG/BMW Asia and sustain the standard of values from credit notes.
Maintain warranty and goodwill policies and procedures according to BMW regulations, market needs, and company requirements.
Perform warranty internal audits and assist in warranty external audits conducted by BMW AG/BMW Asia.
Follow up on cost development for warranty and goodwill and propose corrective measures to management.
Ensure that repair charges are strictly enforced to the appropriate accounts.
Enhance service warranty guidelines for cost improvement.
Conduct monthly briefings with workshop technicians on warranty matters.
Investigate rejected claims, re-appeal, and resubmit with compilation of figures for recommendation to the respective managers.
Perform any other ad-hoc administrative duties.
Requirements:
Minimum O Level in any field with at least 3 years of warranty administration experience in the automotive industry.
Computer literate.
Office administration skills.
Team player.
Attention to detail.
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