CRM Manager

5 days ago

Singapore Castlery Full time

Description Join to apply for the CRM Manager role at Castlery What you’ll be doing: Develop a Comprehensive Global CRM Strategy (Audit and clean up existing CRM processes, initiatives, tools, and data – Phase 1: first 3 months) Create a scalable global CRM framework aligned with business goals and market-specific needs Develop and evolve trigger lifecycle flows for CRM channels and collaborate with product/tech teams for advanced user flows Define key customer lifecycle stages and establish tailored strategies for acquisition, engagement, retention, and reactivation Build dashboards and reporting to track CRM and loyalty performance and provide regular updates to stakeholders Grow and optimize Castlery’s Loyalty Program Develop annual strategy and roadmap for each market Drive monthly channel performance reviews and strategy Coach Country CRM teams to adopt best practices and establish benchmarks Own the onsite subscription flow and collaborate with product/onsite teams Achieve measurable business impact by quantifying the impact of CRM channels Measure metrics across customer touchpoints and lifecycle Break down metrics into operational levers to drive growth Set appropriate benchmarks and targets What you need to succeed: Minimum 8-10 years of experience in CRM or lifecycle marketing, preferably with global or regional scope Proven success in building and managing CRM strategies that drive measurable business outcomes Experience with CRM platforms and loyalty program tools Proficiency in customer segmentation, lifecycle marketing, and omnichannel campaign execution Strong analytical mindset with the ability to measure impact and identify growth opportunities Excellent communication and collaboration skills, with the ability to influence stakeholders and lead teams Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us. Seniority level Mid-Senior level Employment type Full-time Job function Marketing Industries Retail and Retail Furniture and Home Furnishings Referrals increase your chances of interviewing at Castlery. Get notified about new CRM Manager jobs in Singapore, Singapore. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Business Intelligence & Analysis

  • Lead Development Representative

    1 week ago

    Singapore Onboard CRM Full time

    ISO 9001:2015 / 27001:2005 **Singapore**: **English and Mandarin, Korean or Japanese**: **Lead Development Representative - APAC**: The Lead Development Representative’s purpose is to identify, develop, and qualify business for AVEVA’s Direct Sales personnel. This role is responsible for following up with Inbound leads resulting from Demand Generation...

  • CRM Manager

    2 days ago

    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience. **Responsibilities**: - Plays the main role of managing the business’s...

  • CRM Manager

    1 week ago

    Singapore Global Beauty International Pte Ltd Full time

    **Essential Job Responsibilities**: **Strategy & Planning** - Planning and formulate CRM strategies to in line with brands direction. - Planning and delivering CRM strategies to encourage customer retention and customer loyalty. - Derive and oversee the execution of CRM programs, develop CRM roll out map and strategy for zone - Develop CRM Activities...

  • CRM Manager

    2 weeks ago

    Singapore NOVELA INTERNATIONAL PTE. LTD. Full time

    **Key Responsibilities**: **CRM Strategy & Implementation**: - Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty. - Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits. - Lead CRM automation efforts and implement new tools...

  • CRM Manager

    2 weeks ago

    Singapore Castlery Full time

    Join to apply for the CRM Manager role at Castlery What you’ll be doing: Develop a Comprehensive Global CRM Strategy (Audit and clean up existing CRM processes, initiatives, tools, and data – Phase 1: first 3 months)Create a scalable global CRM framework aligned with business goals and market-specific needs Develop and evolve trigger lifecycle flows for...

  • CRM Manager

    2 weeks ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    We7re rethinking homes for how people really live, and were looking for a CRM Manager to join our Marketing team to help shape the future of living one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What youll be doing: Develop a Comprehensive Global CRM Strategy Audit and clean up existing...

  • CRM Manager

    2 days ago

    Singapore Top Bridal Pte Ltd Full time

    As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer...

  • CRM Manager

    2 weeks ago

    Singapore Fairview International School Full time

    What You'll Do: Strategic Leadership & Collaboration Develop and refine overarching strategies for Email, SMS, and Loyalty marketing, ensuring alignment with business goals and customer lifecycle objectives. Collaborate with cross-functional teams, including Brand, Design, and Performance Marketing, to ensure seamless execution of CRM campaigns and a unified...

  • CRM Manager

    2 hours ago

    Singapore Ask & Embla Galactic Pte Ltd Full time $55,000 per year

    Ask & Embla is looking for an experienced CRM Manager to lead and elevate our customer retention and engagement efforts. In this role, you'll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.What You'll Do:Strategic Leadership & CollaborationDevelop and refine overarching...

  • CRM Manager

    2 weeks ago

    Singapore Exyte GmbH Full time

    Your vision is ambitious. Just like ours. Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and...