Customer Success Manager

1 day ago

Singapore Mobbin Full time

About Mobbin Our mission is to empower the world to design great digital experiences. The Mobbin platform helps product designers, product managers and UI/UX researchers find highly-relevant references to their design problems. We are the world's most extensive app design reference library, serving over a million users on our platform. Since our inception in 2018, we've grown tremendously via word-of-mouth. Today, Mobbin is used by most design-forward companies and startups, including Duolingo, Revolut, Headspace, Work & Co, Blinkist, and more. Read more about who we are: About The Role We're looking for an experienced Customer Success Manager who's hands-on, curious, and comfortable working across support, success, and sales, with a focus on our team and enterprise customers. You'll own the full customer journey, from onboarding right through to renewal. That means building relationships, joining prospect calls, managing requests and technical issues, and making sure every team has a smooth, consistent experience from start to finish. You'll help shape how we scale. From creating frameworks and playbooks, refining how we onboard, support, and grow our team and enterprise customers, and building processes that make sense for where we are now and where we're headed. You'll help manage a small support team, ensuring day-to-day operations run smoothly while continually seeking ways to improve our workflow. You'll also collaborate closely with legal, procurement, and finance, both internally and externally, to manage contracts, renewals, and

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