Tech Support Specialist Job Opening

1 week ago

Singapore beBeeTechnical Full time

Job Title: Technical Support Specialist

As a Technical Support Specialist, you will play a crucial role in delivering first and second-level technical support across various technologies. You will be the primary point of contact for clients via phone, ticketing portals, and email, ensuring prompt and professional resolution of incidents and service requests.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and ticketing systems.
  • Troubleshoot and resolve issues related to hardware, software, Microsoft 365, VPN, and Active Directory.
  • Manage and resolve tickets within SLA/KPI standards, ensuring accurate documentation and updates.
  • Route complex issues to subject matter experts or vendors, acting as a liaison between internal teams and clients.
  • Track, manage, and close trouble tickets using ITSM tools such as ServiceNow.
  • Prepare and deliver regular reports for clients and management as required.
  • Follow Service Desk Standard Operating Procedures (SOPs).
  • Support both Windows and macOS operating systems and troubleshoot mobile devices.

Required Skills and Qualifications:

  • Diploma or Degree in Information Technology or a related field.
  • At least 1 year of experience in a Service Desk or IT support role.
  • Experience with Microsoft 365, VPN, Active Directory, and basic network troubleshooting.
  • Proficiency in Windows and macOS platforms.
  • Hands-on experience using ITSM tools (e.g., ServiceNow, Jira, Zendesk).
  • Knowledge of ITIL standards and best practices.
  • Familiarity with Microsoft 365 administration.
  • Technical certifications (e.g., Microsoft, CompTIA, Network+, Cloud Fundamentals).
  • Basic scripting or programming experience is a plus.
  • Excellent communication skills, both written and verbal.
  • Strong customer service orientation with a problem-solving mindset.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Team player with a proactive and adaptable attitude.

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