Mortgage Relationship Manager
3 days ago
Join to apply for the Mortgage Relationship Manager role at Standard Chartered Singapore
6 days ago Be among the first 25 applicants
Join to apply for the Mortgage Relationship Manager role at Standard Chartered Singapore
- Manage residential mortgage repricing requests to maintain low attrition rate for WRB Singapore.
- To ensure retention and profitability of the existing Housing Loans Portfolio
- To process Housing Loans repricing applications and handle negotiation on pricing and packages
- To evaluate & restructure Housing Loans to meet customers' financial needs.
- To prepare and input customer mortgage loan conversion for credit approval.
- To work with The Product Team to optimize on repricing packages offering and portfolio profitability.
- To execute Proactive Retention Exercises initiated by the mortgage product team.
- Self-driven and able to wok independently
Strategy
- Manage residential mortgage repricing requests to maintain low attrition rate for WRB Singapore.
- To ensure retention and profitability of the existing Housing Loans Portfolio
- To process Housing Loans repricing applications and handle negotiation on pricing and packages
- To evaluate & restructure Housing Loans to meet customers' financial needs.
- To prepare and input customer mortgage loan conversion for credit approval.
- To work with The Product Team to optimize on repricing packages offering and portfolio profitability.
- To execute Proactive Retention Exercises initiated by the mortgage product team.
- Self-driven and able to wok independently
- Collaborate with the team members to achieve the common objective.
- Adhere to the work schedule as per assigned.
- Provide friendly and courteous customer service in all interactions.
- Building positive rapport with different types of customers over the phone.
- Take appropriate actions to effectively control a phone call.
- Apply the proper phone etiquette to enhance customer experience.
- Provide all information necessary to help customers to make decisions.
- Educating customer about the products and service offered.
- Recognise and alert line manager on call trends.
- Ensure continuous improvement in Productivity to the standards prescribed from time to time.
- Effective time management, problem solving and negotiation skills.
- Serve customer promptly, minimise customer wait time and provide information on
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