
Mortgage Loan Originator and Relationship Specialist
2 days ago
We are seeking an exceptional individual to join our team in a dynamic role that combines mortgage loan origination and customer relationship management. This is an excellent opportunity for someone who enjoys building long-term relationships, identifying business opportunities, and delivering high service standards.
Key Responsibilities:
- Sales & Client Engagement: Proactively identify sales opportunities, build trust with customers through regular follow-ups, and provide value-added service.
- Customer Service Excellence: Provide end-to-end support throughout the mortgage process, responding promptly to inquiries and issues to ensure client satisfaction.
- Loan Origination & Servicing: Assist clients in submitting applications for new and existing mortgage loans, ensuring compliance with internal policies and service standards.
- Cross-functional Collaboration: Work closely with internal stakeholders to ensure timely and smooth loan processing, attending team discussions and upskilling sessions to drive performance goals.
Requirements:
- Diploma or Degree in any discipline
- Strong customer-centric mindset with empathy and patience
- Comfortable handling both service-related and sales-related tasks
- Excellent interpersonal and communication skills
- Good problem-solving ability and ownership of outcomes
- Team-oriented, proactive, and adaptable in a fast-paced environment
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