Platform Implementation Specialist

1 week ago

Singapore beBeeImplementation Full time

Job Title

Our organization is seeking a skilled Platform Implementation Specialist

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Key Responsibilities:

  • Collaborate with clients to design, build, and test client platforms that meet agreed business needs and service levels.
  • Perform in-depth troubleshooting for issues related to client platforms.
  • Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolutions. Provide timely updates to relevant parties.
  • Manage service requests related to client platforms.
  • Monitor service level agreements, document system configurations, and maintain accurate records. Regularly report to key stakeholders.
  • Participate in the implementation and upgrade of client platforms.
  • Oversee the management of client platform implementations and upgrades.
  • Conduct research and evaluations on tools for client platforms.
  • Provide technical advice to customers and project teams on systems-related matters.
  • Manage client platform management systems.
  • Coordinate changes to systems through change request processes and provide status updates to relevant parties.
  • Perform pre-sales activities related to client platforms.
  • Gather business and application requirements to perform infrastructure requirement analysis and design.
  • Ensure service levels meet required standards. Propose and implement action plans when necessary.
  • Establish facility management standards and best practices to ensure operational consistency across project and facility management teams.

Required Skills and Qualifications

  • Troubleshooting skills
  • Microsoft Office proficiency
  • Construction expertise
  • Hardware knowledge
  • Ticketing system experience
  • Presales skills
  • Windows 7 knowledge
  • Information Technology background
  • Service Level understanding
  • Logging skills
  • Service Desk experience
  • Windows familiarity
  • Mobile Devices knowledge
  • ITIL certification
  • Incident Management expertise
  • Technical Support abilities

Benefits

This role offers a unique opportunity to work with cutting-edge technology and contribute to the success of our organization.

Others

If you are passionate about delivering exceptional service and have the skills to match, we encourage you to apply for this exciting opportunity.

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