Service Excellence Officer

2 days ago


Singapore SEACARE MANPOWER SERVICES PTE LTD Full time

Roles & Responsibilities Contract Duration: 11 monthsWorking Hours: Monday to Thursday, 8.30am – 6.00pm; Friday, 8.30am – 5.30pm Job Scope: Manage and respond to public feedback promptly, ensuring timely resolution and effective service recovery. Support the implementation of service excellence initiatives, plans, and policies. Liaise with internal departments and units to follow up on feedback and service-related matters. Collate, monitor, and generate feedback statistics and reports for analysis. Requirements: Bachelor’s degree in any discipline. Proficient in Microsoft Office applications. Strong writing, communication, and interpersonal skills. Meticulous, proactive, and able to work independently as well as in a team. Knowledge of public service operations and safety measures will be an advantage. ** We regret to inform only shortlisted candidates will be notified. By submitting your resume and/or personal data, you hereby consent to Seacare Manpower Services Pte Ltd collecting, using, and disclosing such information to our clients and business partners strictly for the purposes of assessing your suitability for employment opportunities and for the provision of related recruitment and placement services. EA Personnel Name: Nor Sameshah EA Personnel No: R EA License No: 95C4455 Tell employers what skills you have Microsoft OfficeAssessingCustomer ExperienceInterpersonal SkillsService RecoveryAdministrationPublic ServiceWritingCommunication SkillsStatisticsService ExcellenceAble To Work Independently



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service

    2 weeks ago


    Singapore EXTRA EXCELLENCE (S) PTE LTD Full time

    **Responsibilities**: Customer Service - Attend to customers' enquires and feedback - Ensure customers' feedback are followed up promptly and professionally - Process transcations and payment handling - Maintain good relationship with customers Administrator - General office administrative duties - Assist in Corporate Affairs / HR task - Assist in purchaing...


  • Singapore Smarte Carte Singapore Pte Ltd Full time

    **Core Responsibilities**: 1. Custodian and advocate for all service excellence matters a. Service Training - Conduct the on-boarding of new joiners, refresher training of existing staff - Develop materials for toolbox service briefing b. Awards and recognition - Keep track of compliments, complaints, service awards - Identify and review service gaps based...


  • Singapore SAFRA National Service Association Full time

    **Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...


  • Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...


  • Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...


  • Singapore National Service Resort & Country Club Full time

    Officer / Customer Service Officer (Membership)National Service Resort & Country Club – Changi Responsibilities Handle membership enquiries via phone calls and emails on daily basis. Input and maintain up-to-date membership records,


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...


  • Singapore Government of Singapore Full time

    Republic Polytechnic - Fixed Terms Closing on 29 Sep 2025 **What the role is** - This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service. **What you will be working on** As a Deputy Manager in the Office...


  • Singapore SAFRA National Service Association Full time $30,000 - $50,000 per year

    CUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter DutiesAttend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...