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Shop - Regional Manager, Anti-Fraud Investigation and Operations
2 weeks ago
TikTok Shop - Regional Manager, Anti-Fraud Investigation and Operations
About the team: Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operations Regional Lead, you will be part of the leadership group for Ecommerce's Governance team and lead a team that builds, scales, and monitors business processes that detect and prevent fraudulent activities in various scenarios.
Responsibilities
Own and drive the antifraud operations team strategy and OKR.
Lead, build and retain a team of high performing specialists in a fast paced environment.
Direct day-to-day operations of the fraud detection and mitigation areas.
Identify vulnerabilities in current systems, policies, and products and take actions to mitigate emerging frauds.
Drive continuous improvement in antifraud processes to improve efficiency and achieve early detection of fraud.
Develop up-to-date subject matter expertise in fraud detection and prevention within your team.
Engage with various business, product, technology, and security/risk stakeholders to solve risk problems at scale.
Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams.
About 10–20% travel if needed.
Qualifications
Minimum Qualifications
At least 5+ years of related experience in one of the following areas: antifraud, risk management, trust & safety, ecommerce, or tech industry in general.
At least 3 years of experience in a people management role.
Detail-oriented, highly analytical, and strong project management skills.
Ability to understand opposing points of view on highly complex issues.
Strong ability to gather information from various online sources and community groups.
Preferred Qualifications
Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.
Prior law enforcement and/or prosecution experience a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect—and our diverse teams make that possible. We strive to do great things with great people, lead with curiosity and humility, and foster an "Always Day 1" mindset to achieve meaningful breakthroughs for our users and company. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and our workplace reflects the many communities we reach. We celebrate diverse voices and aim to create an environment that mirrors our audience.
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