Shop E-Commerce Anti-fraud Investigations and Operations Specialist

TikTok Shop E-Commerce Anti-fraud Investigations and Operations Specialist
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
Overview
As an Anti-fraud Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will perform root cause analysis to determine gaps in product and processes, and collaborate on workflow optimization to resolve pain points.
Responsibilities
Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
Provide investigation insights to customer facing teams, and support de-escalation of customer feedback
Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity
Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
Responsible to triage, manage, and escalate any fraud incidents
Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications
Minimum of 1 year professional experience in operation and investigation related to fraud, abuse, or cybercrime
Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
Preferred Qualifications
Knowledge of SQL, Python, or equivalent is a plus
Strong ability to gather information from various sources to substantiate investigation hypotheses
Work well under pressure, and can prioritize high impact escalations
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniorities
Associate
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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