Trust & Safety Operations Analyst

1 day ago

Singapore OpenAI Full time

About the Team
At OpenAI, our Fraud & Risk operations are central to protecting OpenAI’s platform and users from abuse. We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond). Operating within our Support organization, our team works closely with Product, Engineering, Legal, Policy, Go To Market and Operations teams to ensure we're delivering the best possible experience to our users at scale while keeping OpenAI and users safe.
About the Role
We are looking for experienced Trust & Safety Operations Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. This role is pivotal in protecting our users and the platform from financial threats and fraudulent activities. You will be a stakeholder in the design and implementation of systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our fraud detection systems. You should have a strong background in data analysis, risk assessment, and the ability to develop and implement fraud prevention strategies. Ideally you have worked in a high-paced startup environment, handled a breadth of financial fraud and risk related issues of varying sensitivity and complexity, and are comfortable with handling deep fraud and risk craft-related issues as well as working directly with stakeholders on these issues (internal and external).
Please note: This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing.
This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Work directly with customers to resolve complex fraud,

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