Shilla Travel Retail Pte Ltd | Retail Manager

2 weeks ago

Singapore Shilla Travel Retail Pte Ltd Full time

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.
Responsibilities:
Manage the Frontline staff in the assigned terminal
Provide leadership, motivate and lead the staff in the terminal
Work closely with HR and Operations Executive on recruitment needs
Drive sales and work on sales initiatives to maximize sales potential and achieve sales targets
Monitor, discipline and counsel staff on their sales performances and work conduct/behaviour
Schedule the team roster to maximize sales with matching the traffic trend
Confirm the team roster of the terminal
Set the commission scheme with OPM and monitor commission payouts
Proposal and working with internal teams to increase sales, such as promotions
Report sales and plan to achieve the target
Yearly sales report and forecasting
Half-year sales report and forecasting
Monthly sales report and forecasting
Handle and resolve customer’s complaints and work closely with CS team
Review stock levels and work closely with logistics dept.
Monitor replenishment process and ensure adequate stock level
Ensure minimum out of stocks inconvenience for customer to maximize sales opportunities
Ensure pleasant, attractive and safe environment in store
Review visual merchandising in store and work closely with VMD team
Ensure products are displayed in a safe manner
Report to Managing Director for accidents in store
Responsible for the strict adherence to all established operational policies and procedures
Establish policies and procedures relating to operation and ensure its adherence by all frontline staff
Work closely with security team on STEB & LAGS regulations
Work closely with MD team to communicate with vendors
Work closely with Marketing team to plan promotion
Work closely with Finance team to ensure proper handling cash in store
Operational Processes and Standard Operating Procedures (SOP) maintenance and updates
Requirements:
8 years of related work experience in retail operations, preferably in a FMCG or retail environment
Degree in Business or Management
Self-starter with strong business acumen and result-oriented
Outgoing, dependable, pro-active
Good organizing skills
Able to lead and coach
Good judgment and mature business skill with the ability to build trust with all levels
Good interpersonal skills, able to interact with all levels
Good organizing, project and time management skills
Good customer service focus to internal and external customers
Good communication and interpersonal skills
#J-18808-Ljbffr

  • Retail Sales Consultant

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About SHILLA TRAVEL RETAIL PTE. LTD.We are a leading travel retailer at Changi Airport, seeking a skilled Retail Sales Consultant to join our team.

  • Retail Sales Associate

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Company OverviewSHILLA TRAVEL RETAIL PTE. LTD. is a leading retail company in the travel industry, offering a unique shopping experience to its customers.

  • Customer Service Representative

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About Shilla Travel Retail Pte. Ltd.">Shilla Travel Retail Pte. Ltd., a renowned travel retail company, seeks highly motivated and customer-centric individuals to fill the role of Customer Service Representatives in our retail environment at Changi Airport.">Job Description">">The primary responsibility of this role is to deliver excellent customer service...

  • Retail Sales Associate

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at Shilla Travel Retail PTE. LTD.

  • Customer Service Representative

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About SHILLA TRAVEL RETAIL PTE. LTD.SHILLA TRAVEL RETAIL PTE. LTD. is a leading retailer of perfumes and cosmetics in Singapore, operating within Changi Airport.

  • Retail Operations Manager

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Retail Manager to join our team at SHILLA TRAVEL RETAIL PTE. LTD.About the RoleThis is a challenging and rewarding opportunity to lead a high-performing sales team, drive sales growth, and optimize store operations.Key Responsibilities:Sales Leadership: Manage and motivate the sales team to...

  • Airport Logistics Coordinator

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Company OverviewSHILLA TRAVEL RETAIL PTE. LTD.A leading travel retail company in Singapore, Shilla is expanding rapidly to meet the growing demand for our services.

  • Beauty Specialist

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About UsShilla Travel Retail Pte. Ltd. is a leading retailer in the travel industry.We are committed to delivering exceptional customer experiences and providing innovative retail solutions.

  • Retail Operations Manager

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Retail Executive to join our team at SHILLA TRAVEL RETAIL PTE. LTD. As a key member of our retail operations, you will be responsible for delivering exceptional customer service and sales experience while maintaining store standards and efficiency.About the RoleThe successful candidate will have excellent...

  • Airport Sales Ambassador

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    OverviewAirport Sales Ambassador Role with SHILLA TRAVEL RETAIL PTE. LTD.Salary$12 per hour, competitive hourly rate for the industryAbout the JobWe are seeking an Airport Sales Ambassador to join our team at Changi Airport. As a representative of SHILLA TRAVEL RETAIL PTE. LTD., you will play a key role in managing redemption counters and providing excellent...

  • Beauty Sales Expert

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About SHILLA TRAVEL RETAIL PTE. LTD.We are a leading travel retail company seeking a highly motivated and customer-focused individual to join our team as a Beauty Sales Expert. This role will provide an excellent opportunity for individuals who are passionate about beauty products, sales-driven, and have a strong commitment to delivering exceptional customer...

  • Beauty Product Specialist

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About SHILLA TRAVEL RETAIL PTE. LTD.We are a leading luxury travel retailer, committed to delivering exceptional customer experiences in Singapore.SalaryThe estimated salary for this role is SGD 3,200 - SGD 4,000 per month, depending on experience.Job DescriptionAs a Beauty Consultant at SHILLA TRAVEL RETAIL PTE. LTD., you will be responsible for providing...

  • Facilities Maintenance Specialist

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and motivated Facilities Maintenance Specialist to join our team at SHILLA TRAVEL RETAIL PTE. LTD. This role involves managing and maintaining facilities across 4 terminals, ensuring compliance with workplace safety and health regulations, and carrying out routine checks and maintenance activities.

  • Beauty Product Specialist

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About the RoleShilla Travel Retail Pte. Ltd. is seeking a skilled Beauty Consultant to join our team in Changi Airport, Singapore. This role is ideal for individuals who are passionate about beauty products and have excellent customer service skills.

  • Store Operations Manager

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Store Operations Manager to join our team at SHILLA TRAVEL RETAIL PTE. LTD.Job DescriptionKey Responsibilities:Lead and manage the terminal team to achieve sales targets and operational excellence.Develop and implement effective store operations strategies to maximize sales and customer...

  • Retail Executive

    3 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service and Sales Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience Ensure that Shilla’s selling standard and service step is used in every customer interaction Welcome every customer and elevate customer service through sharing of solid...

  • Retail Executive

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service and Sales Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience Ensure that Shilla’s selling standard and service step is used in every customer interaction Welcome every customer and elevate customer service through sharing of solid...

  • Retail Associate

    3 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Be a Shilla ambassador and portray a professional and customer oriented image at all times. Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise. Recognize sale opportunities when dealing with customers and be able to...

  • Retail Associate

    8 months ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Be a Shilla ambassador and portray a professional and customer oriented image at all times. Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise. Recognize sale opportunities when dealing with customers and be able to...

  • Airline Operations Specialist

    4 weeks ago

    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Company OverviewWe are Shilla Travel Retail Pte. Ltd., a leading travel retail company dedicated to providing exceptional customer service and experience.Job DescriptionThe successful candidate will be responsible for delivering, transferring, collecting of stock and documents while providing support for general ad-hoc operations duties.Key...