Lead Premium Support Engineer
1 day ago
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Job Description Come and join us OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer We are looking for motivated, passionate and talented engineers to join our Premium Support team. In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers' complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. Responsibilities Be the customers' single point of contact for support incidents opened for a specific product centre. Develop an in-depth understanding of your customer's environment and implementation. Develop a strong working relationship with customers. Leverage deep technical expertise and knowledge of your customer's environment to resolve incidents more efficiently. Provide timely updates on open incidents. Coordinate with other experts as needed to expedite timely resolution. Apply best practices to help our customers minimize operational risks and avoid common pitfalls. Provide periodic supportability assessments. Offer technical support mentoring to increase the customers' knowledge. Understand the operational profile of your customers' environment to improve the support that we deliver. Share prescriptive product roadmaps to assist your customers in upgrade and migration planning. Provide guidance on leveraging the full features and functionality of the customers' solution. Act as a strategic partner in developing plans to proactively improve and maintain the customers' software investment. Qualifications Bachelor's degree preferred or associate degree holder (technical field) with 10+ years working experience in a customer support environment. A proven track record in the understanding of in-depth technical troubleshooting. Experience In-depth knowledge and 10+ years' experience in one or more of the following products: NetIQ Access Manager (NAM), NetIQ Identity Manager (IDM), eDirectory, Red Hat (or other Linux system), At least one RDBMS system. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at #J-18808-Ljbffr
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Premium Support Engineer
1 day ago
Singapore SUSE Full timeOverview Premium Support Engineer at SUSE. This role focuses on delivering premium technical support for SUSE and Rancher technologies to high-value customers. About SUSE SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions. We collaborate with partners and communities to give customers the agility to tackle innovation...
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Premium Support Engineer
5 days ago
Singapore SUSE Group Full time**Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.**SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...
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Lead Premium Support Engineer
5 days ago
Singapore OpenText Full timeOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...
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Premium Support Engineer
2 weeks ago
Singapore SUSE Software Solutions Germany GmbH Full time $80,000 - $120,000 per yearAbout UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...
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Premium Support Engineer
2 weeks ago
Singapore Micro Focus Full time**Job Description Summary** As a Named Support Engineer (NSE), you are responsible for resolving tickets in your area of expertise. This would include but not limited to ArcSight Enterprise Security Manager on Expert level. Your accounts are mainly in EMEA. Thorough technical knowledge is important as well as excellent communication skills. You work in a...
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Team Lead, Facultative Premium
24 hours ago
Singapore SINGAPORE REINSURANCE CORPORATION LIMITED Full timeJob Description & Requirements **Key Responsibilities** - Manage / Lead the Fac Premium team - Interact with underwriters/cedants/brokers for any pending policy premium closing - Correspond with externals regarding policy premium booked - Review policy premium documents (new offers/renewals/endorsements) and process policy premium using in-house software -...
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Premium Technical Service Engineer
2 weeks ago
Singapore Nuvei Full time**Title Premium Technical Service Engineer** **_Desired Location Singapore_** **_Hybrid - Remote - On site _** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of...
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Lead - Premium Cards Manager
1 week ago
Singapore DCS CARD CENTRE PTE. LTD. Full timeDCS Card Centre is an innovative and forward-looking payments fintech that provides value-added card services with the most advanced technology to our customers and partners. We offer attractive remuneration packages and reward schemes, and invite the talents to join our big family. We believe in empowering our people with opportunities to grow and take...
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Premium Technical Support Engineer
1 week ago
Singapore CloudFlare Full timePremium Technical Support Engineer - CDN Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and...
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Premium Technical Support Engineer
5 days ago
Singapore CloudFlare Full timeAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...
