Lead Premium Support Engineer
5 days ago
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Job Description Come and join us OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer We are looking for motivated, passionate and talented engineers to join our Premium Support team. In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers' complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. Responsibilities Be the customers' single point of contact for support incidents opened for a specific product centre. Develop an in-depth understanding of your customer's environment and implementation. Develop a strong working relationship with customers. Leverage deep technical expertise and knowledge of your customer's environment to resolve incidents more efficiently. Provide timely updates on open incidents. Coordinate with other experts as needed to expedite timely resolution. Apply best practices to help our customers minimize operational risks and avoid common pitfalls. Provide periodic supportability assessments. Offer technical support mentoring to increase the customers' knowledge. Understand the operational profile of your customers' environment to improve the support that we deliver. Share prescriptive product roadmaps to assist your customers in upgrade and migration planning. Provide guidance on leveraging the full features and functionality of the customers' solution. Act as a strategic partner in developing plans to proactively improve and maintain the customers' software investment. Qualifications Bachelor's degree preferred or associate degree holder (technical field) with 10+ years working experience in a customer support environment. A proven track record in the understanding of in-depth technical troubleshooting. Experience In-depth knowledge and 10+ years' experience in one or more of the following products: NetIQ Access Manager (NAM), NetIQ Identity Manager (IDM), eDirectory, Red Hat (or other Linux system), At least one RDBMS system. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at #J-18808-Ljbffr
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Singapore Cloudflare Full timeA leading internet security company in Singapore is seeking a Premium Technical Support Engineer who is fluent in Vietnamese. The role involves engaging with customers to troubleshoot technical issues related to Cloudflare services. Candidates should have at least 4 years of experience in support engineering, strong communication skills, and a solid...
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Singapore Cloudflare Full timeA leading tech company is seeking a Premium Technical Support Engineer in Singapore. The role requires interacting with customers to solve complex technical issues, delivering high-quality support. Ideal candidates should have at least 4 years of technical support experience, native Korean proficiency, and strong communication skills. Cloudflare offers a...
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Singapore CloudFlare Full timeA leading internet security company located in Singapore is seeking a Premium Technical Support Engineer to assist their Vietnamese-speaking customers. The role involves solving complex technical issues, engaging with customers via various channels, and creating documentation. Candidates must have at least 4 years of experience in a related role and...
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Engineering Lead, Custody
7 days ago
Singapore Support Full timeAbout BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional‐grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever!". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum...
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Premium Support Program Manager
7 days ago
Singapore Meltwater Group Full timeWhat We're Looking For: At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry. What You'll Do:...
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Lead - Premium Cards Manager
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Singapore DCS CARD CENTRE PTE. LTD. Full timeDCS Card Centre is an innovative and forward-looking payments fintech that provides value-added card services with the most advanced technology to our customers and partners. We offer attractive remuneration packages and reward schemes, and invite the talents to join our big family. We believe in empowering our people with opportunities to grow and take...
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Singapore Support Full timeA leading crypto derivatives exchange in Singapore is seeking a Custody Engineering Lead to enhance security and scalability of trading systems. The role involves developing custody solutions, collaborating with technology engineers, and mentoring a team in a fast-paced environment. Candidates should have extensive software engineering experience and a...
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Premium Technical Support Engineer
1 week ago
Singapore Cloudflare Full timePremium Technical Support Engineer - Korean Speaking 1 week ago Be among the first 25 applicants About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to...
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Head of Premium Engagements Apj
7 days ago
Singapore SAP Full time**Requisition ID**:281706 **Work Area**:Consulting and Professional Services **Expected Travel**:0 - 30% **Career Status**:Executive **Employment Type**:Regular Full Time **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce...
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Enterprise Premium Support Manager
7 days ago
Singapore Meltwater Group Full timeA leading SaaS provider in Singapore is seeking an experienced Professional to manage a portfolio of Enterprise Premium Support clients. The role involves building strong client relationships, analyzing needs, and collaborating with teams to enhance the client experience. The ideal candidate has 4 years of SaaS experience, strong analytical skills, and...
