Premium Technical Support Engineer

Premium Technical Support Engineer - Korean Speaking 1 week ago Be among the first 25 applicants About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. Available Locations Sydney, Singapore, Tokyo, Kuala Lumpur Language Requirements Korean - Native, English - Fluent About The Team The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real‐time voice of the customer to help communicate their needs and real‐world use cases back to the rest of the company — for better service and future product development. What You'll Do Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium‐level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer to join our team. You will work with our broad customer base on a variety of technical support issues ranging from troubleshooting network performance and security concerns to providing guidance on product configurations and best practices. This role is specifically to provide local language support to our Korean customers and requires native Korean proficiency; it also supports global customers in English when needed. Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to Cloudflare services, while delivering timely, high‐quality and personalized assistance. Engage with customers through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools. This role requires working in rotational shifts, including evenings, weekends, and public holidays, to support our global customer base. What We're Looking For You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem‐solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal. Ability to work independently and collaboratively in a fast‐paced, dynamic environment. You are a motivated self‐starter who always looks to expand your skill sets, takes initiative, and can learn new technologies with little guidance. Proficient troubleshooting with command line tools (dig, traceroute, curl, tcpdump). Experience writing scripts in Bash, Python, JavaScript, or other scripting language. Experience installing and configuring web servers like Apache, Nginx, and IIS. Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. Strong understanding of network protocols, including TCP/IP, DNS, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass. You are familiar with Cloudflare and have a site actively using our platform. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience). Relevant certifications such as CISSP, CCSP, GCIA, GCIH, GCFA or equivalent. Ability to speak native‐level Korean is required. Bonus Points For Experience in a shift‐based or global support environment. Familiarity with SLA/KPI metrics and real‐time queue management. Prior exposure to ITIL or similar incident management frameworks. What Makes Cloudflare Special?We're not just a highly ambitious, large‐scale technology company. We're a highly ambitious, large‐scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‐centric public DNS resolver. Sound like something you'd like to be a part of? We'd love to hear from youThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal‐opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veteran/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‐mail at or via mail at 101 Townsend St., San Francisco, CA 94107. Seniority level Associate Employment type Full‐time Job function Customer Service Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security Referrals increase your chances of interviewing at Cloudflare by 2x Get notified about new Technical Support Engineer jobs in Singapore, Singapore. #J-18808-Ljbffr