1 YEAR CALL CENTRE, TEAM LEAD

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**Job Details** **Position**:Call Centre Manager **Job Type**:Full-Time **Salary**:Up to $7,000 (Dependent on Experience) **Eligibility**:This position is open only to Singaporean citizens. We are seeking an experienced and dynamic Call Centre Manager to lead our team towards exceptional service delivery. In this pivotal role, you will be responsible for...

**Responsibilities**: - To lead a team of Call Centre Agents / Customer Service Officers in providing customer service to callers - Manage & resolve customer’s complaints & feedback. - Support the manager in highlighting operational issues and areas for improvement. - Assist in manpower planning of team, including leave planning. - Ensure quality and KPI...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

A leading bullion dealer in Singapore is seeking a Call Centre Manager for their Sales & Customer Support team. The ideal candidate will lead a dynamic team in delivering exceptional customer service while enhancing operational standards. Minimum 3 years of managerial experience in a customer support or call centre environment is essential. This role offers...

Presently we have a Job Opening for a Call Centre Lead position - Assist Head of Operations in managing day to day operation of Helpdesk. - Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure...