Network and Systems Specialist

2 weeks ago

Singapore beBeeIncident Full time

Job Title: IT Operations Specialist

We are seeking an experienced IT Operations Specialist to join our team. This role involves providing technical support for data centre operations across multiple sites, responding to alarms and incidents, and working closely with resolver groups to ensure prompt resolution.

  • Main Responsibilities:
  • • Deliver data centre operations support across multiple data centres
  • • Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc)
  • • Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups
  • • Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports
  • • Be available to coordinate as an incident commander in event of an issue
  • • Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives
  • • Conduct root cause analysis (RCA) to determine recurring problems to their source
  • • Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem
  • • Handle ticketing system
  • • Perform duties in compliance with SOP

Requirements:


• Diploma/Degree in Information Technology


• 2 years+ experience in command center, service center, or similar 24x7 operations center environment


• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels


• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health


• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements


• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required


• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure

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