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Retail Store Team Lead

2 weeks ago

Singapore beBeeManagement Full time
Job Summary
We are seeking a highly skilled and experienced Store Manager to lead our team and drive sales growth. As a key member of our leadership team, you will be responsible for overseeing daily store operations, building positive employee experiences, championing customer service excellence, and driving sales and marketing initiatives.
Responsibilities:
  • Optimize daily store operations - includes inventory management, ordering of supplies, maintaining store cleanliness and organization. Enforce health and safety standards to ensure a safe environment for both customers and employees.
  • Build positive employee experiences - from hiring to onboarding and training. Schedule shifts and manage employee work hours to maintain operations. Provide coaching and performance conversations for development. Manage employee grievances to promote a safe and supportive work environment.
  • Champion customer service excellence through high service standards. Address customer feedback, inquiries, and complaints with professionalism. Role model and train employees to deliver exceptional customer service.
  • Maintain rigorous quality control in food and beverage preparation, adhering to standard recipes and guidelines. Monitor product quality and consistency, promptly addressing any issues. Conduct regular store inspections to ensure compliance with company regulations.
  • Drive sales and marketing initiatives to attract and retain customers. Partner with the marketing team to promote special offers, events, and loyalty programs. Analyze sales performance data and propose strategic improvements to boost sales revenue.

Requirements:

  • At least 5 years' work experience in the service industry with at least 3 years' experience in a similar store managerial role
  • Proven leadership experience in store operations, building effective teams and coaching for performance
  • Passion for F&B industry with proven experience in delivering excellent customer experiences
  • Strong interpersonal and communication skills
  • Basic understanding of financial management
  • Knowledge of local employment regulations, health and safety standards
  • Willingness to work in a fast-paced environment and adapt to changes

What We Offer:

  • Health and medical coverage
  • Employee discount
  • Store performance incentives
  • Career development and progression pathways