Senior workplace coordinator

3 days ago

Singapore Jones Lang LaSalle Property Consultants Pte Ltd Full time

Senior Workplace Coordinator
Work Dynamics - Integrated Facilities Management
Job Responsibilities
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
Provide administrative and operational excellence for soft services
Perform additional job duties, as requested
Management Office / Additional Duties
Taking care of Bytedance Management office executives involves several critical responsibilities to ensure their well-being , office cleanliness and will be the POC for monthly PPM servicing in the Management office
Assist tea lady with Management office dining requirements and meeting arrangements.
Will serve as a direct manager for Workplace Ambassadors and Tea Lady
Skills and Experience
Diploma degree or above preferred
1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills andprocess management
Ability to adapt to new devices, technology, and applications
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