Senior Workplace Coordinator

4 weeks ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Senior WorkplaceCoordinator

WorkDynamics - Integrated FacilitiesManagement

JobResponsibilities
  • Serveas the initial point of contact for all Client employee inquiries,issues, troubleshooting, and feedback related to the serviceswithin the workplace, with the primary goal of positively impactingthe care and comfort of Client employees and guests
  • Execute experience services in a manner consistent withthe SLA's, standard processes, professional brand image andcompliant with applicable local laws, rules, andregulations
  • Conduct routine walkthroughs andassessments of the soft services delivery to ensure compliance withservice level agreements, policies and regulations, and performancemetrics to provide flawless execution and stable service deliveryfor the Client
  • Support data collection,analysis and reporting to ensure alignment with the Clients' goalsand objectives
  • Strive to continually improveexperience service performance
  • Achieve andexceed goals including performance goals, team goals and Clients'goals andobjectives

EnsuringExceptional Service
  • Works collaboratively within the account team in thedelivery of Experience Services across all business lines (FacilityManagement, Engineering, Transactions, Projects, etc.)
  • Assists with third party vendor relationships and servicepartners to provide maximum service delivery
  • Intuitive service delivery, anticipating needs orconcerns exceeding Client expectations
  • Buildsmeaningful lasting relationships with Client employees and guests,carrying calling and culture cards
  • Visiblyengaged and well known in the workplace; spends a minimum of twohours per day welcoming employees in the reception or employeeentrances and also walking floors to ensure Workspaces (offices,desk, conference rooms, mailroom, pantries, etc.) are stocked andmaintained
  • Receives and responds to allrequests or issues within one day of receipt, including a personalfollow up to Client employees to ensure questions / requests areanswered
  • Identify potential risks andescalate, as appropriate, to ensure no privacy breech, securityincident or disruption to Client's operations occur
  • Engage in a culture of continuous improvement andinnovation by leveraging business intelligence, adopting, andparticipating in the development of best practices, new tools,process re-engineering and other ideas that provide servicedelivery efficiencies
  • Assistance andflexibility with Client events as needed to ensure flawlessdelivery
  • Serve as training center eventconcierge and manage conference room bookings including resolutionof scheduling conflicts
  • Provide administrativeand operational excellence for soft services
  • Perform additional job duties, asrequested

ManagementOffice / Additional Duties
  • Taking care of Bytedance Management office executivesinvolves several critical responsibilities to ensure theirwell-being , office cleanliness and will be the POC for monthly PPMservicing in the Management office
  • Assist tealady with Management office dining requirements and meetingarrangements.
  • Will serve as a direct managerfor Workplace Ambassadors and TeaLady

Skills andExperience
  • Diplomadegree or above preferred
  • 1-3 years minimumprior relevant experience in hospitality, facility / propertymanagement, operations and/or knowledge of commercial real estate,preferred
  • Exceptional customer service skillsand professionalism with a passion for hospitality
  • Ability to manage multiple priorities and deliver resultsin a fast-paced environment
  • Highlycollaborative with strong interpersonal skills and track record ofexcellent internal and external customer service
  • Ability to work independently - strong prioritization andtime management skills
  • Ability to work withdiverse teams - lead and/or follow; respectful, cooperative,accountable
  • Excellent verbal and writtencommunication skills with the ability to communicateprofessionally
  • Excellent organizational skillsand process management
  • Ability to adapt to newdevices, technology, and applications

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