Client Service Associate

1 week ago

Singapore HR SG PTE. LTD. Full time

We are looking for a friendly and organized Client Service Associate to be the welcoming heart of our clinic. In this vital role, you will be the first point of contact for our clients, providing excellent customer service and ensuring a smooth, seamless experience from arrival to departure. If you are a people-person who thrives in a fast-paced environment, we would love to meet you.

Responsibilities:

  • Client Registration: Manage new patient registration, collect necessary information, and verify insurance details using our clinic management system.
  • Appointment Scheduling: Schedule, cancel, and reschedule appointments via phone, online, or in-person to optimize clinic flow.
  • Check-in/Check-out: Process client check-in and check-out, verify information, and handle co-payments.
  • Communication Hub: Professionally manage all incoming phone calls, WhatsApp messages, and emails, addressing inquiries and directing them as needed.
  • Administrative Support: Maintain client records, prepare patient charts, send appointment reminders, and manage the waiting area.
  • Team Collaboration: Assist therapists and colleagues to ensure a smooth and safe client experience.
  • Hospitality Tasks: Simple housekeeping, managing snack bar at waiting area, rendering assistance to clients who require attention.

Requirements:

  • Minimum 'N' Level qualification.
  • Experience in healthcare, service, or a related industry is preferred but not required; we value attitude and aptitude.
  • Proficient in computer skills, especially Mac OS.
  • Team player with exceptional communication and interpersonal skills.
  • Strong organizational and time management skills with the ability to multitask in a fast-paced environment.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG's PDPA and e2i's PDPA.

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