Human Resources Manager

Join to apply for the HR Operations Manager - People Services role at KPMG Singapore

Join to apply for the HR Operations Manager - People Services role at KPMG Singapore

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Talent Acquisition Manager @ KPMG Singapore | ESG, Corporate Function, Tax, Audit | LinkedIn Power Profile 2017

At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion.

We are looking for a Manager, People Services to lead from the front in delivering high-quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and building a team that consistently delivers with impact.

Responsibilities

• Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues with professionalism and care.
• Coach and mentor junior team members to strengthen their capabilities and confidence to drive continuous growth within the HR support function.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent and high-quality service delivery.
• Assess and optimize HR systems and processes to ensure alignment with evolving business needs and deliver a seamless, user-centric employee experience.
• Drive continuous improvement by evaluating and enhancing HR processes and systems, with a focus on boosting service efficiency and employee experience through automation and innovation.
• Leverage technology to streamline HR operations, enhance data accuracy, and elevate the employee experience through continuous process innovation.
• Manage change initiatives related to HR process updates and system implementations, ensuring seamless transitions for stakeholders.
• Ensure team adherence to HR policies, procedures, and compliance requirementsto ensure operational integrity and regulatory alignment.
• Stay current with statutory regulations and industry best practices to keep HR operations aligned and future-ready.

The ideal candidate should possess:

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Minimum 10 years of relevant experience in HR service delivery, with proven people management experience.
• In-depth knowledge of HR processes and service operations.
• Strong analytical and problem-solving skills, with a track record of driving process improvements and innovating through technology.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and levels.
• Experience with SAP SuccessFactors Employee Central is advantageous.
• A proactive mindset with the ability to stay in front of change and lead with confidence.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  IT Services and IT Consulting and Financial Services

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