After-Sales Service Manager

6 days ago


Singapore OCTOMATE STAFFING PTE. LTD. Full time
We are representing a leading Chinese automotive group that is expanding its presence in Singapore. As their recruitment partner, we are supporting them in hiring top talents across engineering, production, quality, and after-sales functions. This is an excellent opportunity to be part of a globally recognized automotive company at the forefront of innovation and growth.
As After-Sales Service Manager , you will lead after-sales operations across dealer and service networks, ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
  • Establish KPIs for dealer service centers (CSI, TAT, warranty cost).
  • Manage warranty claims, validation, and recovery processes.
  • Plan and optimize spare parts distribution.
  • Deliver training programs for dealers and service staff.
  • Provide field technical support for escalated service issues.

Requirements:
  • Bachelor's in Automotive or Business Management.
  • 5+ years' experience in after-sales/service network roles.
  • Strong communication and leadership skills.
  • Familiarity with DMS and warranty management systems.

Preferred Qualifications:
  • EV after-sales experience (battery warranty, high-voltage systems).
  • Multi-brand dealer management experience.

Please note: This is a client role managed by Octomate Staffing Pte Ltd.
Recruitment services are provided by:
Octomate Staffing Pte Ltd
EA Licence No.: 23C1980
EA Personnel: Zachary Ng (Registration No.: R )

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