After-Sales Service Manager – Passenger Vehicles
2 weeks ago
We are representing a leading Chinese automotive group that is expanding its presence in Singapore. As their recruitment partner, we are supporting them in hiring top talents across engineering, production, quality, and after-sales functions. This is an excellent opportunity to be part of a globally recognized automotive company at the forefront of innovation and growth.
As After-Sales Service Manager , you will lead after-sales operations across dealer and service networks, ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
- Establish KPIs for dealer service centers (CSI, TAT, warranty cost).
- Manage warranty claims, validation, and recovery processes.
- Plan and optimize spare parts distribution.
- Deliver training programs for dealers and service staff.
- Provide field technical support for escalated service issues.
Requirements:
- Bachelor's in Automotive or Business Management.
- 5+ years' experience in after-sales/service network roles.
- Strong communication and leadership skills.
- Familiarity with DMS and warranty management systems.
Preferred Qualifications:
- EV after-sales experience (battery warranty, high-voltage systems).
- Multi-brand dealer management experience.
Please note: This is a client role managed by Octomate Staffing Pte Ltd.
Recruitment services are provided by:
Octomate Staffing Pte Ltd
EA Licence No.: 23C1980
EA Personnel: Zachary Ng (Registration No.: R
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