Head of Revenue Operations

Wati is the world\'s leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 14,000 customers across 100+ countries, Wati connects with customers on their platform of choice through WhatsApp and other messaging channels. We believe every conversation matters—from engaging first-time prospects to nurturing loyal clients—and we transform conversations into opportunities for revenue growth.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers measurable ROI for startups to enterprises.

Our Backing & Partnerships

Wati is backed by investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain high standards of integration and platform excellence.

We are on a mission to turn conversations into revenue—and we\'re looking for a visionary Head of Revenue Operations to architect, optimize, and drive our global revenue engine.

You\'ll be Wati\'s first global RevOps leader. This is a pivotal role at the intersection of strategy, systems, and GTM alignment. From forecasting and process design to tooling and performance insights, you will own the infrastructure that enables predictable and scalable revenue growth across Sales, Marketing, Partnerships, and Customer Success.

This role is ideal for a hands-on, systems-oriented leader who has built and led RevOps in high-growth B2B SaaS with global GTM teams and multi-channel distribution models (PLG, outbound, channel).

What You\'ll Do

Strategic Planning & Forecasting

• Own the global revenue operations strategy, working closely with C-suite and GTM leaders (Sales, CSM, Partnership).
• Develop and manage the global forecasting process, creating dashboards and reports that provide actionable insights into GTM performance, pipeline health, and key revenue trends.

Process Design & Optimization

• Architect and optimize the end-to-end revenue process, from lead-to-renewal, including lead scoring, handoffs, sales cycle stages (mid-market focus), and standardizing proposal and RFQ management to increase sales velocity.
• Operationalize PLG and sales-assisted models together.

Sales Compensation & Performance

• Design, model, and administer sales compensation plans with Finance and Sales leadership to drive performance.
• Lead strategic planning activities, including territory design, quota setting, and capacity planning.

Tech Stack & Data Management

• Own and scale the global RevOps tech stack (e.g., HubSpot, Chargebee, Intercom, Vitally).
• Ensure data integrity and leverage automation to improve productivity.

Cross-Functional Alignment

• Partner with Sales, Marketing, Customer Success, and Partnerships to align around a unified GTM motion.
• Drive RevOps enablement and global documentation for operational excellence.

Requirements

• 6-10+ years of experience in Revenue Operations or Sales Strategy, with at least 3 years in global leadership.
• Deep familiarity with the SaaS GTM lifecycle: inbound, outbound, PLG, expansion, channel.
• Hands-on experience designing sales compensation plans, optimizing mid-market sales processes, and building forecasting models from scratch.
• Proven track record implementing and scaling CRMs (HubSpot, Salesforce) and the RevOps tooling/automation stack.
• Strong quantitative and analytical skills with the ability to translate data into executive insights and strategic recommendations.
• Experience managing or mentoring RevOps or GTM Ops teams across regions.
• Excellent communication and stakeholder management skills.

Bonus Points

• Experience supporting PLG + sales-assisted hybrid models.
• Understanding of WhatsApp, conversational commerce, or messaging platforms.
• Background in SaaS businesses operating across APAC, LATAM, and EMEA.
• Familiarity with product analytics platforms (Heap, Looker) and GTM tool integrations.

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Seniority level: Executive

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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