Travel consultant

6 hours ago


Singapore Dreamcation Cruises And Tours Pte. Ltd. Full time

DREAMCATION CRUISES & TOURS is a leading Leisure Travel Agency in Singapore, providing fast, seamless and reliable travel services. Being the only travel agency catering to leisure travel services in Singapore, our services include escorted tours, cruises, free and easy, MICE and incentive, as well as private tours. Our main goal is to deliver a unique yet valuable vacation and a holistic travel experience regardless of their dream destination. Made up of experienced team members, Dreamcation aims to widen the interest and perspectives of the travel community in exploring the world by making it possible to travel to places that are less discovered. Title: Travel Consultant Enjoy talking to people? Keen to learn new places and destinations? Passionate about making your guests’ vacation dreams come true? WE WANT YOU We are looking for individuals with excellent customer service skills to join our team. Key Responsibilities Promote sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Dreamcation products and make travel/cruise recommendations. Handle sales enquiries, liaising with clients via meetings/e-meetings/phone. Perform admin duties such as reports, schedules, quotations, etc. Data entry to ensure all sales records and databases are up to date. Assist in post-sales work which includes following up with client experience and getting reviews. Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations. Build and maintain effective relationships with new and existing consumers. Acquire in-depth industry and company knowledge in order to articulate travel/cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products. Perform other job-related functions as assigned. Requirements: Excellent communication skills. Proficiency in multiple languages, such as Malay, Chinese, and English, will be an advantage. Able to commit to 5 working days a week, including weekends. Off on public holidays. 2 or more years of experience in the travel industry is an advantage. Able to work under pressure, organized, and able to manage own tasks. Good time management. Able to work independently, and also a team player. Sales and service oriented. Pleasant personality with excellent presentation skills. Good communication and writing skills. Good MS Office skills. Good work ethics, self-driven and sense of urgency. #J-18808-Ljbffr



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