Incident Manager

Overview Regulatory Response Analyst, Trust & Safety (Thai Speaking)The Regulatory Response team aims to ensure the safety of our users on the platform by responding to escalating regulatory incidents. As a Regulatory Response Analyst based in Singapore, you will coordinate our response to major global Trust & Safety regulatory incidents and inquiries. Responsibilities Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners’ inquiries. This could involve time-sensitive responses to a critical government regulatory report, safety-related matters raised by our Community Partner Channel, or a trending challenge that may pose harm to our community. Coordinate across global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crises. Analyze incident trends, systems and data to develop improvements to incident processes and drive improvements across process, policy and product. Lead cross-functional post-mortems for major incidents and produce actionable insights. Be comfortable, methodical and resilient. Be flexible with global working hours and operate on certain weekends on a rotation basis. Qualifications Minimum Qualifications Bachelor’s degree or above 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles Ability to work effectively under pressure; strong interpersonal and communication skills to engage with different teams High oral and written proficiency in Thai is required as this role covers Thai-speaking markets Good project management skills, with a proven record of driving change from conception to execution Knowledge of social media challenges and sensitivity to safety or regulatory issues Preferred Qualifications Previous experience in a Trust & Safety environment, incident management or risk management, especially within APAC markets Quantitative data analytics/SQL skills and a data-driven mindset Strong stakeholder management skills About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore; we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at TikTok’s core. Our product helps people express themselves, discover and connect. Our diverse teams make that possible. We foster curiosity, humility and impact in a rapidly growing tech company, embracing challenges with an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users. We strive to do great things with great people, and by joining us you’ll be part of a collaborative, resilient environment focused on learning and innovation. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diversity and aim to reflect the many communities we reach. Trust & Safety Keeping the platform safe can be demanding and emotionally taxing for some. We are transparent about hazards, risks and implications from the start and are committed to the wellbeing of all employees, offering comprehensive programs to support physical and mental wellbeing. Seniority level Associate Employment type Full-time Job function Finance and Sales Industries Technology, Information and Internet Get notified about new Regulatory Analyst jobs in Singapore, Singapore . Note: This description reflects the responsibilities and qualifications for the Regulatory Response Analyst role and related postings on the same page. #J-18808-Ljbffr