Incident Manager
2 days ago
Join to apply for the Incident Manager role at Randstad Singapore Get AI-powered advice on this job and more exclusive features. Job overview The organization is seeking an experienced Incident Manager to join the technology operations team. This role is responsible for driving the resolution of critical technology incidents across regional and global applications, ensuring minimal business disruption. You will coordinate with diverse technical and business stakeholders, manage incident triage end-to-end, and provide timely communication updates to senior leaders. Beyond incident handling, you will also lead problem investigations, identify root causes, and contribute to continuous improvements in operational processes and service delivery. The role requires the ability to think on your feet, manage pressure in high-stakes situations, and maintain collaborative relationships with teams across different regions. Responsibilities Drive the resolution of critical technology incidents across regional and global applications, minimizing business disruption. Coordinate with diverse technical and business stakeholders; manage incident triage end-to-end. Provide timely communication updates to senior leaders. Lead problem investigations, identify root causes, and contribute to continuous improvements in operational processes and service delivery. Think on your feet, manage pressure in high-stakes situations, and maintain collaborative relationships across regions. Skills and experience required 8-14 years of overall experience in IT service management, with proven expertise in incident and problem management Strong background in IT support, ideally within financial services, with exposure to banking or payments systems across multiple regions (APAC, EMEA, AMER)Familiarity with ITIL frameworks (ITIL Foundation certification preferred)Excellent communication skills, able to provide clear updates to both technical and non-technical stakeholders, including senior management Proactive, hands-on, and resilient team player who thrives in a high-pressure environment Strong documentation, process improvement, and reporting skills Additional exposure to process design, risk management standards, Six Sigma/DMAIC methodologies, or large enterprise IT environments will be an advantage How to apply To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at (EA: 94C3609 /R )Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Randstad Singapore by 2x Sign in to set job alerts for "Incident Manager" roles We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Incident Manager
1 day ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeThe Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). - A key component of this role is to ensure consistency and control over the management of Major Incidents. - During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper...
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Incident Manager
1 week ago
Singapore PPRO Full timeWe're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their...
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Incident Manager
60 minutes ago
Singapore Tata Consultancy Services Limited Full timeRoles & Responsibilities: Point of contact for all Major Incidents (24x7) when it is reported Facilitates with relevant business & technology group to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and...
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Incident Manager
7 days ago
Singapore Adyen Full time**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
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Incident Manager
1 day ago
Singapore Adyen Full time**This is Adyen** Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...
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Incident Manager
32 minutes ago
Singapore Randstad Singapore Full timeDescription Join to apply for the Incident Manager role at Randstad Singapore About the Company Our client is a leading global financial institution with a strong presence in Asia. With an established reputation in corporate and investment banking, the firm is committed to driving innovation, technology adoption, and operational excellence to deliver...
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Incident Manager
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Central Singapore Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
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IT Incident Management Specialist
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AVP - IT Incident Manager
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Singapore Mizuho Full timeJoin to apply for the AVP - IT Incident Manager role at Mizuho Join to apply for the AVP - IT Incident Manager role at Mizuho Get AI-powered advice on this job and more exclusive features. We are seeking an experienced and results-driven Incident Manager to oversee and lead incident management processes. To ensure timely resolution of incidents, coordinate...
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Fraud Incident Manager
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Singapore PAYPAL PTE. LTD. Full timeFraud Defense Command Center Incident Management (FDCC IM) is a diverse team of creative problem solvers driven by a desire to holistically mitigate PayPal Fraud Incidents. FDCC IM facilitates mitigation for Fraud Incidents by working with global cross functional teams throughout the Incident lifecycle. While Incident Management is a challenging role, FDCC...