Senior Section Manager

What the role is The successful candidate will join VITAL's Digitalisation Services team and will be responsible for leading a team in the digitisation, digitalisation, and maintenance of Personnel files (Pfile) for Ministries, Organs of State, and Statutory Board agencies. Candidate will be a key member of P-file project team looking at ops-tech, process, and policy matters. Additionally, the candidate will serve as a key point of contact for day-to-day Pfile-related matters for assigned agencies. Key Responsibilities Manage a team to digitise and maintain Personnel files for various government entities. Act as a primary contact for Pfile-related matters for assigned agencies. Drive process improvement initiatives to enhance policy-ops-tech workflow efficiency. Lead process improvement, data analytics, and process automation projects to support the team's objectives. What you will be working on Manage a team of VITAL staff, including external manpower resources, for the digitisation and digitalisation of processed Pfiles. Investigate electronic Personnel files (ePfile) related issues raised by the team. Act as one of the main contact points with System Vendors and agency partners such as Ministries, Organs of State, and Statutory Boards. Assess and review standard operating procedures. Identify potential process improvement, data analytics, and process automation projects to enhance the team's operational efficiency. Enhance policy-ops-tech integration via collaboration with external agencies, cross-functional teams to ensure alignment and coordination of digitisation efforts with other departments or initiatives. Monitor and report on key performance indicators (KPIs) related to digitisation and digitalisation output. Represent the Digitalisation Services team in meetings, presentations, and discussions with different stakeholders. Participate in User Acceptance Testing (UAT) and verify system ticket resolutions. Provide guidance and input in workforce planning and resourcing. Advise and resolve complex employee relations issues, improve work relationships and morale, and attract and retain valued employees. Foster a culture of continuous improvement and innovation within the team. Identify training needs for the team. Undertake any other duties or projects as assigned. What we are looking for Minimum 5 years of relevant experience, in process improvements, project, and team management. Experience in process automation is also preferred. Able to appreciate both Operations and Systems perspectives in managing digitising and digitalizing of Pfiles. Able to propose and drive policy-ops-tech integration in work processes. Able to work collaboratively and effectively engage with and influence stakeholders. Strong interpersonal skills with political sensitivity and situational awareness. Familiarity with government HR systems (e.g. HRP and Cumulus) and government policies will having an added advantage. Demonstrate integrity and drive for excellence in work. Excellent written, presentation and verbal skills. Possess strong analytical and problem-solving skills. Good communication and stakeholder engagement skills. A team player with good interpersonal and organization skills. Comfortable to work with persons on the autism spectrum or with physical disabilities. Kindly submit your application through only. About VITAL Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption. More than just an organization, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it. If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services Visit us at or follow us on LinkedIn at #J-18808-Ljbffr