Section Supervisor

As a Section Supervisor, you will be responsible for overseeing the daily operations of a specific section within the retail store. You will ensure that the section is well-organized, well-stocked, and provides an exceptional shopping experience to customers. Your role involves supervising a team, maintaining inventory, ensuring the section meets sales targets, and delivering excellent customer service.

Job Responsibilities:

Team Supervision & Leadership

• Supervise and guide team members within your section, ensuring efficient daily operations.
• Work closely with the Shop Supervisor / Shop Manager to align section goals with overall store targets.
• Motivate and develop staff by providing ongoing training, feedback, and performance assessments.

Monitor and Support Team Performance

• Support the Shop Supervisor / Shop Manager in tracking team performance, ensuring that goals are met and individual development needs are addressed.
• Help maintain a positive work environment by motivating and recognizing team members' achievements.
• Offer problem-solving assistance when needed to ensure smooth operations and overcome any team-related challenges.

Customer Service Excellence

• Ensure the highest standard of customer service by engaging with customers and addressing their needs.
• Resolve customer complaints or issues promptly, ensuring a positive experience.
• Lead by example to create a customer-first environment and encourage team members to go above and beyond.

Sales & Performance Management

• Achieve section sales targets by promoting products, encouraging upselling, and providing excellent product knowledge.
• Monitor sales performance and work with the Shop Supervisor / Shop Manager to implement strategies to meet KPIs.
• Ensure that team members are fully aware of sales goals and work together to exceed expectations.

Inventory Management

• Ensure that the section is well-stocked and inventory levels are maintained to meet customer demand.
• Perform regular inventory checks and coordinate with the Shop Supervisor / Shop Manager to manage stock replenishment.
• Assist with the ordering process to avoid stockouts or overstocking.

Store Operation & Safety

• Assist with store opening and closing procedures, including cash handling and security protocols.
• Ensure the section is clean, organized, and adheres to health and safety regulations.
• Collaborate with the Shop Supervisor / Shop Manager to ensure smooth store operations.

Requirements:

• At least 2 years in a supervisory role within the retail industry, preferably in a customer-facing environment.
• Proven track record of meeting sales targets and KPIs.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Exceptional customer service skills and a passion for customer satisfaction.
• Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills.
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Knowledge of inventory management and store operations.
• Ability to handle cash and other financial transactions accurately.
• Self-motivated, proactive, and results-driven with a positive attitude.
• Strong attention to detail and ability to work independently and as part of a team.

Benefits:

• Attractive Commission + OT + Incentive + Performance Bonus
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personal Accident Insurance
• Up to 14 days Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working Environment + Teamwork Environment

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Job Type: Full-time

Pay: $2, $3,500.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance

Work Location: In person