Drive Customer Success
3 days ago
">
Project Management Specialist
">Job Description:
">We are seeking a highly skilled and experienced Project Manager/Scrum Master to lead our customer projects and agreements.
">As a key member of our professional services team, you will be responsible for managing and leading customer projects, managing deployments of ServiceNow solutions to various customers.
">- ">
- Passion for customer success ">
- Self-motivated ">
- Building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders ">
You will be the primary customer contact for services, handling issues and escalating as appropriate.
">Excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams.
">Key Responsibilities:
">- ">
- Accountable for management of overall project including scheduling, scope and budget ">
- Managing projects, sprints, updating details and providing regular reporting ">
- Facilitating key stakeholder meetings, including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution ">
Basic Requirements:
">- ">
- Presents ideas convincingly to achieve specific outcomes ">
- Demonstrates skills in building consensus and resolving conflict ">
- Applies techniques to achieve influence, impact and achieve specific outcomes ">
Benefits:
">Our company is committed to hiring for culture fit. If you are a global go-getter with a long-term focus, passionate about solving for the customer and valuing open, honest, early communication, we encourage you to apply.
">-
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