Front Office Lead

2 weeks ago


Singapore Resorts World Sentosa Full time

Responsibilities Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction. Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests. Perform room controlling duties in accordance with forecasted occupancy, VIP stays, group check‐ins, and special requests. Ensure the Front Office team operates with a sales attitude and all team members are aware of the resort‐wide sales opportunities. Maintain the confidentiality of all guests and business practices of the resort. Requirements Minimum Diploma in Hotels/Hospitality Management or its equivalent. Minimum 2 years' experience in the hospitality industry, preferably in 5‐star hotels. Good interpersonal skills with effective multi‐tasking, time management, and problem‐solving skills. Knowledge in supervisory functions such as staff rostering, room assignment, requisition orders, basic training, and coaching. Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint. Seniority level Mid‐Senior level Employment type Full‐time Job function Customer Service Industry Hospitality #J-18808-Ljbffr



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