Guest Relations Supervisor

1 week ago

Singapore IHG Hotels & Resorts Full time

Guest Relations Supervisor (F&B) - InterContinental Singapore Robertson Quay Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Your day to day Lead the Host team in delivering a warm and welcoming guest experience for all visitors. Utilize both technical expertise and social skills to maximize guests' dining experiences. Ensure that each guest feels welcomed and receives personalized, attentive service. Supervise cash handling and banking procedures, ensuring accuracy and compliance. Perform cashiering duties during busy hours and handle cash closing procedures. Prepare daily banking and cash flow reports. Manage irregular payments and assist in preparing and managing the department’s budget. Promote cost-saving measures and recycling initiatives among staff. People Comply with Standard Operating Procedures and InterContinental Brand Standards. Uphold company grooming and behavior standards. Communicate effectively with superiors, colleagues, and guests, ensuring smooth operations. Participate actively in daily briefings, training sessions, and other scheduled meetings. Foster positive communication between the Front Desk team and other operational departments. Conduct on-the-job training for new team members under the direction of Assistant Managers and the Restaurant Manager. Ensure proper handover procedures for the seamless

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    2 weeks ago

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    5 days ago

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