Membership Advisor

4 days ago

Singapore Marriott Vacations Worldwide Full time

Overview
Join to apply for the
Membership Advisor (English & Japanese)
role at
Marriott Vacations Worldwide .
The
Membership Advisor
will be responsible for servicing inbound member calls and emails from our exclusive
Marriott Vacations Club Member base . This position will complete reservations and encourage member retention through value-added delivery.
Core responsibilities
Handle in-bound calls within stipulated service levels
Assist customers in vacation planning and worldwide hotels reservations through the system
Assist in resolving customer care issues and handle customer enquiries
Takes responsibility for call logs and documentation into the system
Optimize booking opportunities and promote customer retention and loyalty
Answer emails with accuracy, clarity and simplicity in a customer-friendly as well as professional manner
Work cross-functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
Meet up with members for one-on-one program education (by appointment only) on an ad-hoc basis
Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club
Send acknowledgement confirmation to members after every request
Post-Stay follow-up – follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
Assist with tasks such as introductory call, callback requests, and unassigned calls on an ad-hoc basis
Fulfill trade for Marriott Reward Points and issue certificates
Collect Annual Dues, Maintenance Fee and Loan Payments
Generate upgrade and referral leads
Work closely with Contract Admin team to assist with contract modifications and resale inquiry
This description reflects management’s assignment of essential functions and does not proscribe or restrict the tasks that may be assigned
Preferred Qualifications
Education — Minimum Diploma
Minimum of one (1) year of experience in the related field is preferred
Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese language is essential
Applicants must be willing to work on weekends and Public Holidays when scheduled
Willing to work on rotating shifts
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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