Membership Advisor

4 days ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
  • Monday to Friday (7 45 pm to 5 15 pm)
  • Basic Salary: Up to $3500
  • Language Allowance: $550
  • Incentive: $200 - $300

Membership Advisor (Japanese Speaking)
*You can work from home fully after probation*
- This job will follow Japan hours, Office hours and fully Work from Home
■Job Description:
The Customer Service Executive will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.
➤Handle in-bound calls within corporate service levels
➤Assist customers in vacation planning and worldwide hotels reservations
➤Answering customer enquiries and resolving customer care issues
➤Optimize booking opportunities and promoting member retention and loyalty
➤Answer emails with accuracy, clarity and simplicity in a customer friendly manner
➤Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved
■Job Requirements:
➤Candidate must possess at least a Diploma or higher.
➤1 year of working experience in the related field is preferred
➤Customer service oriented
➤Good Communication Skills
➤Excellent telephone etiquette, good written and verbal communication skills
➤Experience with travel related reservation system will be an advantage
➤Ability to multi-task and work independently with minimal supervision
➤Required language(s): This role is expected to communicate to English with internal stakeholders and Japanese with Japanese speaking guests/clients located in overseas/Japan counterparts
Interested applicants, please send your resume to Tiffany Koh (R ) with email subject header "Job Application for (Japanese speaking) Membership Advisor (Japanese Speaking) - TK " .
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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you for your kind understanding and co-operation.
Pasona Singapore Pte Ltd
EA License No:90C4069
R
Koh Jia Wen

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