Desktop Support Engineer

1 week ago


Singapore CTC GLOBAL PTE. LTD. Full time

Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for troubleshooting and resolving technical problems for end-users, installing and configuring computer systems, and offering timely support to ensure smooth IT operations.Responsibilities Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation. In charge of supporting desktops, notebooks, printers, scanners hardware components. Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Provides support for queries, escalation, problem determination, resolution and MAC - move, add and change. Take on and resolve complex calls or tasks Responsible for providing excellent support and timely service. Requirements Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses Prefer minimum 2 years of end user support environment experience Good attitude with the willingness to learn and work in a team Strong problem-solving skills Excellent client-facing skills with professional presence and excellent communication skills This role requires working in a hospital environment and involves a 5.5-day work week. Please apply only if you are comfortable with the working arrangement.



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