Desktop Support Engineer
1 day ago
Job description
- Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases
- Update KB with solution provided
**Job Type**: Permanent
**Salary**: $1,200.00 - $2,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Early shift
- Monday to Friday
- Night shift
Supplemental Pay:
- Overtime pay
**Experience**:
- Desktop support: 1 year (preferred)
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