Front Desk Supervisor

Join to apply for the Front Desk Supervisor role at Ennismore and support the Front Office team in daily operations, staff supervision, cash handling and customer service excellence. Company Description Founded in 2008 by Serge Trigano and his sons, Mama Shelter is a creator of living spaces and a daily director. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Job Description We would like you to open our Mama Shelter Singapore. Our customers and our Front Office team are in good hands with you. You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and also verify all of the existing accounts. You respond directly to customer requests and complaints. Involved in the marketing of Mama services, you like to promote our shop, the restaurant and our events. True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift. The customer experience must be perfect and you are the guarantor. Responsibilities You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and also verify all of the existing accounts. You respond directly to customer requests and complaints. You are involved in the marketing of Mama services, promoting our shop, restaurant and events. You coordinate the Front Office Manager and their assistant, reporting and communicating all information at the end of each shift. Qualifications Detail is important to you, nothing goes missing thanks to your anticipationYou are a diplomat and know how to make the link between your superior and your team. You teach your team how to upsell, without turning into the Wolf of Wall Street. Confidentiality is important to you: what happens at Mama stays in Mama. Team spirit is your strength, like the "Gladiators in suits" with Olivia Pope. You know how to optimise sales and occupancy: 100% OBJECTIVEYou were the one who included the new kid in the group at the start of the school yearTrue teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. Additional Information We're sure you know the beat. 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready (chorus x2 depending on the position). Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing; Hospitality Referrals increase your chances of interviewing at Ennismore by 2x #J-18808-Ljbffr