Sales Development Representative

Overview Sales Development Representative – APAC Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate food service management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA. Role Scope Reporting to the VP, Sales (USA), the Sales Development Representative (SDR) for APAC plays a critical role at the top of our revenue funnel, bridging the gap between Marketing and Sales. This role is focused on identifying, engaging, and nurturing new business opportunities that ultimately drive pipeline growth for the APAC Sales team (both inside and field sales). You will be responsible for securing leads by identifying and qualifying sales opportunities and passing them on to the appropriate sales teams. This includes producing qualified prospects through proactive outreach to target accounts/markets, as well as following up on inbound leads generated through marketing programs. By nurturing prospects over time, you will discover their needs, offer relevant resources, and determine their stage in the buying process to help propel the sale forward. The role requires using targeted, insightful questioning to engage decision makers in meaningful conversations, sharing relevant product and service information, and clearly articulating how our solutions can address their business challenges. You will maintain strong knowledge of our product and service portfolio, document all outbound and inbound activity, and manage client accounts in CRM and related marketing databases. Collaboration with marketing, sales, and sales teams will be essential to ensure alignment and impact. The ideal candidate is curious, resilient, and passionate about connecting businesses with solutions that solve their most pressing challenges—particularly in hospitality, food service management, and enterprise software. Why This Role Matters This is not just a lead-gen role; it’s the foundation of our go-to-market strategy. You’ll help shape first impressions and set the tone for every future customer engagement. Principal Duties & Responsibilities Prospecting & Lead Generation Identify and engage net-new accounts via phone, email, LinkedIn, and other digital platforms. Work closely with APAC Marketing Lead to follow up on inbound leads from marketing programs (webinars, whitepapers, events, etc.). Research target accounts and contacts to personalize outreach and improve conversion. Qualify leads based on defined criteria (company size, role, buying readiness, etc.). Maintain accurate records of activity and progress in Salesforce. Qualification & Handoff Conduct brief discovery meetings to assess needs, pain points, and buying interest. Deliver compelling value pitches and spark interest in a deeper evaluation. Facilitate warm handoffs and calendar appointments for Sales Executives. Nurturing & Re-Engagement Re-engage dormant prospects in coordination with Sales. Act as a prospect concierge, sharing content, answering early questions, and maintaining momentum until sales engagement makes sense. Support 1:1