Command Center Operator

18 hours ago


Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

Roles & Responsibilities Come join the team & be expose in the security industry Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary Coordinating assignments and tasks, both locally and regionally, to optimize workflow Attendance monitoring Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly Monitoring and responding to emails internally and externally with clients and vendors etc Management of Operations inventory Monitoring and recording of permanent and ad-hoc assignments Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes Key Requirements: Minimally 1 year experience in call centre / command centre / customer service Min N levels or equivalent PLRD licensed (Minimum SSO) Able to work in a team Well written & spoken english Working Hours - 24 work days / 8 hours shifts Tell employers what skills you have Microsoft PowerPointMicrosoft ExcelCustomer ExperienceBusiness ContinuitySystems ThinkingData CenterSharePointOperating SystemsCustomer Experience DesignCustomer ServiceCustomer Service ExperienceAgile Development



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