Sr Patient Information Associate

4 days ago


Singapore National Healthcare Group Pte Ltd Full time

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Institution: Institute of Mental Health

Family Group: Ancillary

Department: Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities:

  • Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
  • Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
  • Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
  • Performs other duties assigned by supervisor

Requirements:

Competency

  • Service-oriented, confident and have a passion for helping others.
  • Good communication and interpersonal skills

Educational and Professional Requirements

  • Applicants with previous experience in call centre are welcome to apply
  • Able to do coverage when need arises after office hours till 9pm and on weekends

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

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