Senior Business Analyst

Overview Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you. Government Solutions Business Unit is looking for a Senior Business Analyst Internal Code: GS002What will you do?The Senior Business Analyst will act as a crucial bridge between external stakeholders and internal teams, leading strategic initiatives and delivering actionable insights that drive organizational growth. This role involves not only leading complex analysis projects but also mentoring and developing junior Business Analysts to build a high-performing team. The ideal candidate will possess advanced Excel skills, a development background, and strong leadership capabilities. Responsibilities Strategic Analysis and Leadership: Lead and oversee the analysis of complex business problems and opportunities, providing strategic recommendations to senior management. Act as a key liaison between external stakeholders (clients, partners, vendors) and internal teams (development, project management, operations), ensuring alignment of goals and expectations. Manage and mentor a team of junior Business Analysts, providing guidance on best practices, professional development, and career progression. Requirement Gathering and Analysis: Collaborate with stakeholders to elicit, document, and prioritize business requirements. Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs. Analyse and translate business requirements into functional specifications and user stories. Solution Design and Implementation: Oversee the design and validation of technical solutions, working closely with development teams to ensure that solutions meet business requirements. Manage the implementation of new systems and processes, including leading change management initiatives and conducting user training. Project Management Support: Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities. Facilitate communication between stakeholders, project managers, and development teams. Monitor project progress and address any issues or risks that may arise. Data Analysis and Reporting: Analyse data to identify trends, issues, and opportunities for process improvements. Develop and deliver reports and presentations that provide actionable insights for decision-making. Create and maintain documentation of business processes, systems, and workflows. Mentoring and Team Development: Mentor junior Business Analysts, offering support and advice on project work, methodologies, and career development. Conduct regular one-on-one meetings, provide constructive feedback, and identify training needs to foster continuous improvement within the team. Promote knowledge sharing and best practices among team members, contributing to a collaborative and high-performance work environment. Continuous Improvement: Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations. Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive. What are we looking for?Strong understanding of IT systems, databases, and software development processes. Development experience or knowledge of programming languages and concepts. Experience with software and tools used for business analysis and documentation. List essential personal effectiveness skills needed for the effective performance of the role in general. Strong analytical and problem-solving skills with the ability to think critically and strategically. Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization. Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties. Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing). Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable. Diploma/bachelor's degree in computer science, Information Technology or related field. CBAP or PMI-BA is a plus. 10 years of experience as a Business Analyst, with at least 3 years in a senior or lead role. Proven experience in managing complex projects, leading cross-functional teams, and acting as a strategic liaison between external and internal stakeholders. Background in software development or programming (e.g., experience with languages like Python, Java, .NET or JavaScript) is highly desirable What do we offer?Fun working environment Employee Wellness Program Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice ( to know more about how we collect, use, and