Service Manager, Fixed Income

6 days ago

Singapore Trading Technologies Full time

Join to apply for the
Service Manager, Fixed Income
role at
Trading Technologies
3 weeks ago Be among the first 25 applicants
Join to apply for the
Service Manager, Fixed Income
role at
Trading Technologies
Get AI-powered advice on this job and more exclusive features.
Description
Are you interested in pursuing your passion in an industry that demands innovation? We seek an enthusiastic and results-driven Service Manager to join our team in Singapore. Our ideal candidate will be fanatical about client service and relentlessly committed to helping our customers succeed by any means necessary. A prosperous service manager will develop strong relationships, ensure user satisfaction, and drive product adoption to build brand loyalty, increase retention, and grow our user base.
Application Deadline:
12 February 2026
Department:
Sales
Location:
Singapore
Compensation:
$0 - $200,000 / year
Description
Are you interested in pursuing your passion in an industry that demands innovation? We seek an enthusiastic and results-driven Service Manager to join our team in Singapore. Our ideal candidate will be fanatical about client service and relentlessly committed to helping our customers succeed by any means necessary. A prosperous service manager will develop strong relationships, ensure user satisfaction, and drive product adoption to build brand loyalty, increase retention, and grow our user base.
What Will You Be Involved With?
Develop and own the customer service review process whilst ensuring that regular service reports and individual SLA reporting, where agreed, is provided on a given regularity with the right level of touch for the size of the customer. If these service reviews are delivered as a dedicated meeting, the Service Manager will host that meeting.
Be part of the project handover process for customers, ensuring that services taken on for any new products is completed in a professional manner.
Be responsible for escalation management, primarily for critical/high-service issues. Actively pursue escalated issues ensuring proactive resolution and communication to the customer, and setting the appropriate expectations.
Build and maintain client relationships. Attending SBR (Strategic Business Review) meetings covering performance, service improvement, quality, and processes.
Evaluate the changing needs of the service, liaising with internal and external stakeholders to identify areas for operational improvement, making recommendations for service improvement for each customer.
Identify and report on “at risk” customers and work cross-team on the planned actions.
Deliver regular updates on TT’s General Roadmap, as well as Customer specific enhancement requests.
Pro-active communication of notable deployments, where possible, and raise awareness of “breaking changes” e.g. non-backward compatible API changes.
Responsibility for managing Customer Satisfaction Survey feedback
Work with Sales & Pre-Sales Management to assist & drive product cross-sale opportunities, and proactively find opportunities for customers to gain additional value from TT, e.g. TT Reserved, IaaS, etc
Work with the User Experience team, highlighting any situations where a training engagement may be beneficial/required
Support our Sales team within the bid process, with involvement in major bids and review any service delivery management requirements in the discovery phase.
What Will You Bring to the Table?
3+ years experience in Customer Service or

  • Product Manager

    2 weeks ago

    Singapore REVUP CONSULTING PTE. LTD. Full time

    A regional private bank is seeking a driven and detail-oriented Product Manager (Fixed Income) to join their Private Banking business in Singapore. This is a unique opportunity to manage and grow the bank’s Fixed Income product platform, drive product strategy, and provide actionable investment ideas to Client Advisors and stakeholders. The role involves...

  • Product Manager

    7 days ago

    Singapore The Edge Partnership Full time

    **Role Overview**: **Product Advisory**: - Package market ideas based on the bank’s research, industry insights, and trends. - Lead investment themes and provide actionable strategies for Relationship Managers (RMs) and Investment Consultants (ICs). - Offer timely market updates and recommendations to help manage client portfolios. - Educate RMs and ICs...

  • Fixed Income Portfolio Manager

    6 days ago

    Singapore Julius Baer Full time

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Responsibilities include the day-to-day management and monitoring of the Discretionary Portfolio Management (“DPM”)...

  • Fixed Income Sales

    4 days ago

    Singapore MANDIRI SECURITIES PTE. LTD. Full time

    We are seeking a motivated Junior Fixed Income Sales to join our dynamic sales team. In this role, you will assist in the execution of fixed income transactions and support Indonesian client relationships by providing market insights and product information. **Key Responsibilities**: - Assist senior sales professionals in managing client accounts in...

  • Fixed Income Specialist

    2 weeks ago

    Singapore beBeeFixedIncome Full time

    Job Title: Fixed Income Specialist Overview We are seeking a highly skilled Fixed Income Specialist to join our team. In this role, you will be responsible for providing end-to-end operational support for fixed income products. Duties and Responsibilities Provide robust support for the processing of fixed income products; Manage the processing of...

  • Fixed Income Portfolio Manager

    1 week ago

    Singapore beBeeFinancial Full time $90,000 - $120,000

    Fixed Income Trader Job DescriptionJob Description:The primary role of the Fixed Income Trader is to execute the investment fund's fixed income strategy, overseeing a diverse portfolio of government bonds, corporate bonds, credit instruments, and interest rate derivatives.Key responsibilities include trading across various fixed income markets, managing risk...

  • Fixed Income Trader

    3 hours ago

    Singapore GOLDDEN VALLEY CAPITAL MANAGEMENT PTE. LTD. Full time

    **Position Overview** **Key Responsibilities** **Trading & Execution** - Execute fixed income trades across government bonds, corporate bonds, credit instruments, and interest rate derivatives - Implement portfolio management decisions and trading strategies efficiently - Monitor market conditions and identify trading opportunities - Manage trade...

  • Fixed Income Investment Professional

    2 weeks ago

    Singapore beBeeInvestment Full time $150,000 - $200,000

    Job OverviewWe're seeking a highly skilled professional to join our team as an Investment Specialist. In this role, you'll be responsible for collaborating closely with client portfolio managers to develop, grow, and position our fixed income products.The successful candidate will have a deep understanding of fixed income markets and multi-sector investment...

  • Fixed Income Broker

    1 week ago

    Singapore AMSTEL HOLDINGS PTE. LTD. Full time

    Amstel Singapore a Global Professional Intermediary that provides fixed income execution services to Asian and Middle Eastern Institutions is looking for an experienced fixed income sales person/broker. Ideally they will have around 5-10 years experience with a proven track record in Asian USD or local CCY bond sales. We are looking for motivated self...

  • Fixed Income Specialist

    2 weeks ago

    Singapore beBeeStructured Full time

    Fixed Income Structuring Role We are seeking a highly motivated and driven professional to join our Fixed Income Structuring team as an Associate. About the Team The Fixed Income Structuring team is responsible for developing, documenting, modeling, and pricing structured products with a focus on fixed income products. This includes FX, Rates, Credit,...