APAC Implementation Engineer

APAC Implementation Engineer - Remote - Malaysia, or the Philippines Remote Remote PH We are looking for a proactive and communicative Implementation Engineer to join our growing team. This role is focused on providing exceptional technical support and leading the implementation of our Identity and Privileged Access Management (PAM) solutions. The ideal candidate is based in Singapore, the Philippines, or Malaysia, speaks fluent English, and has strong knowledge of IT networks, and cloud technologies. Responsibilities: Deliver high-quality technical support to clients across the world, addressing inquiries and resolving issues related to our solutions. Manage and execute the deployment of our Identity Management and PAM solutions, ensuring smooth and efficient implementation for clients. Collaborate with internal teams (Sales, Product, Engineering) to ensure client needs are met effectively and efficiently. Conduct training sessions and workshops to help clients fully understand and utilize our solutions. Develop and maintain comprehensive technical documentation, progress reports, and activity logs. Stay informed on the latest trends and updates in infrastructure, networking, and cloud platforms (AWS, Azure, Google Cloud), applying this knowledge in support and delivery processes. Qualifications: Bachelor's degree in Information Technology, Computer Engineering, or a related field. Proven experience in technical support and/or solution implementation or post-sales roles, preferably in a B2B environment. Strong understanding of infrastructure, networks, and cloud technologies (AWS, Azure, Google Cloud). Excellent troubleshooting and technical problem‐solving skills. Fluent English are required. Proactive attitude, collaborative spirit, and a customer‐centric mindset. Willingness to travel occasionally across the APAC region. Additionally, it is required to reside in the Philippines or a country that follows the UTC+8 time zone. Nice to Have: Hands‐on experience implementing Privileged Access Management (PAM) solutions What we offer: Type of contract: Contractor by senhasegura USA; 12 monthly salaries (in US$ + 1 Bonus Salary by year (Based on Performance); 20 paid days off; Equipment for work; Reimbursement of certifications related to your working area (as agreed with your manager); Flexible working time to personal necessities (emergency leaves, holiday leaves, casual leaves, etc.)It's a permanent job relating to a contract for an indefinite time. About the company WE ARE LEADERSJoin the Segura TeamWe're more than a cybersecurity company. Segura is a community of professionals passionate about technology who believe in the power of collaboration to protect the digital world and bring prosperity through cutting‐edge technology solutionsShaping the Future of Cybersecurity We proudly represent Brazil as a global PAM leader, with over 20 years of experience and 220 employees across 3 continents. Join us in our pursuit to combat cyber threats and make a lasting impact on the worldOur goal ? To stop privilege abuse from the inside out, managing access from A to Z. By doing this, we fulfill our mission to generate global prosperity through applied technologyOur Mission : Promote global prosperity through applied technology. Our Values : Ubuntu : "I am who I am because of who we all are"; Customer Satisfaction : "In the end, we only exist if the customer is satisfied"; Energy : "You can't give more or give less"; Results : "Without tangible results, it's a waste of time and money"; Joy : "With joy, it's more pleasant, and the results are always better"; Change : "Improve every day"We are more than just a cybersecurity company. We are a community of tech enthusiasts who believe in the power of collaboration to safeguard the digital world and bring about prosperity through applied technologyWe are a Great Place to WorkSince 2020, our employees have recognized us year after year as a Great Place to Work . Our commitment is to keep our culture alive and create a safe and healthy environment for everyoneAt Segura , we believe PEOPLE are our greatest assetWe always seek exceptional talents who share our passion for technology and our commitment to security. We offer a wide range of career opportunities: Marketing Customer Success Finance People In the meantime, we invite you to explore our journey: Stay connected with us online and learn more about our projects, values, and the incredible team you may soon be working alongsideFollow us on our social media platforms: #J-18808-Ljbffr