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VP, Team Lead Loan Redemption, Secured Credit Operations, Consumer Banking Group Operations

1 week ago

Singapore DBS Bank Limited Full time
Responsibilities:
  • Deliver quality services to business units / external customers by adopting a systematic and consistent approach in line with the Bank's policies and procedures.
  • Manage, supervise, motivate and coach staff to build an efficient, knowledgeable team such that all requests / instructions are completed within set accuracy & timeliness.
  • Provide direction by setting performance targets for staff and monitor actual performance against targets
  • Direct change decisively and manage change swiftly.
  • Explore initiatives to automate manual processes with the objective to achieve productivity gain, enhance control and eliminate operational errors.
  • Provide user requirements, review of functional design documents and participate in user acceptance test.
  • Support the Head/Area Manager to ensure the smooth operation of the unit and realise productivity gains through continuous process improvements
  • Develop operation manuals and ensure manuals are reviewed and updated with changes in processes and guidelines timely.
  • Develop and ensure standard operating procedures (including DRP/BCP procedures) are in place and reviewed and updated on timely basis.
  • Work with Business and various stakeholders and provide valuable input whenever required.
  • Identify, highlight and mitigate risks associated with manual operational processes. Ensure accurate and timely reporting to Management.
Requirements
  • Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred
  • Minimum 2 years of relevant work experience infinancial institutions (Credit Operations)
  • Experience leading team will be highly desirable for this role
  • Those with Mortgage Loans experience will be an added advantage
  • Good organizational skills with demonstrated ability in managing operations
  • Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
  • Knowledge of Process Improvement Toolkit and metrics/measurement
  • Good understanding of operational risks.
  • Meticulous with eye for details
  • Flexibility and ability to multi-task and take on different types of roles and activities at the same time.