Loan Operation Manager
1 week ago
Responsibilities
- Develop and implement quality control processes to monitor the accuracy and completeness of loan documentation and underwriting decisions
- Conduct regular audits and inspections to identify areas for improvement in our lending practices
- Provide feedback and training to loan officers to enhance their skills and performance
- Collaborate with the compliance and risk management teams to ensure our products and services meet all relevant regulations and industry standards
- Analyse key performance metrics and recommend process enhancements to drive operational efficiency
- Support the continuous improvement of our Money lending workflow and technology systems
Requirements
- 3 years of experience in a similar role is preferred
- Candidates who have passed the Money Lender Test is preferred
- Thorough understanding of lending regulations, underwriting guidelines and quality control best practices
- Strong analytical and problem-solving skills to identify and resolve issues in our lending operations
- Excellent communication and interpersonal skills to provide constructive feedback and training to team members
- Ability to work collaboratively across different departments and stakeholders
- Proficient in using data analysis tools and quality management software
- Experience in a quality assurance or loan auditing role within the financial services sector is an advantage
Quality Control
Data Analysis
Quality Management
Solutioning
Loan Origination
Business Analysis
Property
Succession Planning
Auditing
Underwriting
Compliance
Audits
Customer Satisfaction
Team Player
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