Engineer Team Lead

6 days ago

Singapore JK TECHNOLOGY PTE LTD Full time

Responsibilities
Lead a team of Service Engineers and IT Admins
Monitor team’s progression on all incoming service requests on hardware or software issues
Execute all assigned cases effectively and efficiently with a sense of urgency
Provide timely and effective resolution to service requests and incidents
Handle high volume of client’s service requests and assigned accordingly to the team
Handle client’s complaints and ensure customer satisfaction during closure
Liaise smoothly between internal stakeholder and clients for any sales-related matters
Provide on and offsite support if needed
Manage Service Engineers daily schedule
Manage team’s transportation and phone claim usage
Assist in other ad-hoc tasks assigned by Technical Manager
Requirements
Bachelor’s degree in relevant field or equivalent combination of education and experience
Minimum 3 to 5 years of related experience
Motivated and able to initiate work process
Strong leadership skill with good communication
Excellent customer service and support skills
Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
Possess strong organizational skills and ability to prioritize tasks among many competing requests
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