Retention Specialist

Overview
The CMP Programme is part of the ‘Adapt and Grow’ initiative by WSG which is targeted at Singaporeans (PMETs/ Non-PMETs) who are affected by redundancy and job loss. Unemployed jobseekers are referred to this programme where they are then qualified and enrolled. They are assessed by their assigned Career Consultant on their job readiness, whereby bespoke action plans are developed and effective career consultancy / case management is administered, leading to employment and continued support for the first 12 months once they enter work.
Responsibilities
a. Client Engagement
Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
Motivate, encourage and empower Job Seekers throughout their job search journey
b. Business Partnering
Work with the business development team to communicate and value-add of AKG/ CMP Programme to build relationships with employers and secure new vacancies
Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors
c. In-Work Support
Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment
d. Administration & Quality
Adhere to AKG, Project and WSG guidelines, policies, and procedures at all times
Document all correspondences and support rendered to Job Seekers on CRM system
Ensure Job Seeker details on all systems are updated in a timely and accurate manner
Provide accurate and timely reporting on all relevant activities
Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements
Qualifications
Minimum Diploma / Degree qualification
Minimum 4 years of working experience with relevant transferable strata
IT-savvy with the ability to pick up new systems / software
Experience working in a customer facing environment
Evidence of setting and achieving targets across a broad range of KPIs
Skills and Attributes
Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
Strong interpersonal skills – specifically around building rapport, listening, asking good questions and influencing skills to build and maintain effective relationships
Customer-focused, with a strong commitment to customer care
An organised and effective planner with an eye for detail
Able to manage own time and the time allotted to clients effectively
Remuneration / Benefits
Remuneration shall commensurate with relevant experience.
Flexible Benefits of $1200 per year upon 1st year anniversary.
Medical and Dental coverage by panel clinics
Team bonding activities.
Birthday Celebration.
Hybrid work arrangement till further notice.
#J-18808-Ljbffr