Guest Services Manager

2 days ago

Singapore Shangri-La Group Full time

Overview
Join to apply for the
Guest Services Manager
role at
Shangri-La Group .
Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.
We are looking for a
Guest Services Manager
to join our team
Responsibilities
Take responsibility for overseeing the daily operations of the Front Office and Concierge
Assist to supervise and direct the Front Office and Concierge team
Ensure all guests are welcomed and assisted upon entering the resort lobby
Ensure luggage deliveries, storage and collections are done promptly
Engage with guests to ensure guest interaction is established as best possible and enhance their overall experience with the resort
Create an exceptional and memorable experience for all guests
We Are Looking For Someone Who
Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and concierge processes from arrival to departure
Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Office operations
Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travellers, as our resort is an international destinations
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Customer Service
Industries: Hospitality, Travel Arrangements, and Food and Beverage Services
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