Svc Delivery Mgr, Svc Ldrship

1 day ago

Singapore Singtel Group Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. Overview The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. The activities include: to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure to assist the Senior Managers to train and guide junior team members. Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

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    2 weeks ago

    Singapore NCS Full time

    **Snr Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:1 Oct 2025 **Location**: Singapore, Singapore **Company**:Singtel Group **NCS** is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology...

  • Snr Svc Delivery Mgr, Svc(Ims) Ldrship

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    Singapore NCS Full time

    **Snr Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:22 Jul 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

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    Singapore NCS Full time

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  • Delivery Driver

    2 weeks ago

    Singapore The Care Svc Pte Ltd Full time $14,000 per year

    THE CARE SVC PTE LTDIf you enjoy being on the road and like being up and about, we are happy to have you join usWe are looking for a Delivery Driver to distribute products to our customers as well as our company supplies.Come make history with us at our new business ventures with The CareJob Title: DELIVERY DRIVER (PART-TIME x1)Job Duties:Ensure timely...

  • Svc Delivery Mgr, Svc Ldrship

    1 week ago

    Singapore Singtel Group Full time

    Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    1 day ago

    Singapore NCS Full time

    The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. Main Job reponsibilities include: - Assisting the Senior Managers to train and guide junior team members. Project Delivery - Acting as a focal point for all support related queries...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    2 weeks ago

    Singapore Singtel Group Full time

    We are a leading technology services firm with operations across the Asia Pacific region, delivering consulting, digital services, technology solutions, and more. The Senior / Service Delivery Manager will be responsible for managing day-to-day support of medium-scale maintenance projects, ensuring customer requirements and service levels are met. The role...

  • Snr Svc Delivery Mgr, Svc(IMS) Ldrship

    7 days ago

    Singapore Singtel Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of...

  • Lead Svc Delivery Mgr, Svc(IMS) Ldrship

    7 days ago

    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our...

  • Lead Svc Delivery Mgr, Svc(IMS) Ldrship

    7 days ago

    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our...